Dealing with Conflict and Disfunction is one of the most prominent challenges we face in both our work and personal lives.
Without the proper skills, our positions in many cases are either overrun or perceived to be overly aggressive — behavior which leaves us disregarded, ignored or even disliked. The management of our own emotion as well as the awareness of others emotions is essential in dealing with challenging negotiations and personalities.
Related Concepts, Elements and Tools : Awareness, Gratitude, Gentleness, Patience, Pause, Confidence
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